This training course will discuss the various forms of solid urea products and its challenges. It is will discuss the fundamentals of caking and how to prevent and mitigate caking effects. Further it will elaborate in detail the cooling process in a prilling tower and during storage and transportation. How the moisture content in the final urea products (prills and granules) can be influenced. What are the various product strength parameters and how these can be improved. Recommendations are shared to store and ship urea product and an innovative proven solution to reduce dust is presented.